Terms and Conditions of Hire
Rental Duration
Minimum rental period 5 days
Vehicle rentals are calculated on a per calendar day basis, the day of pick up or drop-off is always counted as a full day irrespective of what time it is collected or dropped off.
Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
The vehicle must be returned to the Warkworth or Christchurch depots by 4 pm or other prearranged place by 3pm on the day of drop off. Late returns will incur the charges set out below.
Late returns will be charged on a per day basis. A charge of $50 per extra hour applies (maximum charge of the daily rental rate). Failure to obtain authorisation for a rental extension will result in a daily fee of $150.00 in addition to the daily rate.
When a rental moves from one rate season into the next, the calculation is based on both rates.
Special conditions apply for rentals of more than 50 days
Cancellation Fee
The cancellation fees are:
Deposit you have paid is non refundable
• If cancelled up to 28 days prior to pick up = deposit
• If cancelled from 27-6 days prior to pick up = deposit + 20% of gross rental
• If cancelled 5-1 day before pick up = deposit + 50% of gross rental
• If cancelled on day of pick up or no show = deposit + balance of gross rental
• If vehicle is returned early = no refund available
Change of Drop-off Destination
If the hirer wishes to change the drop-off destination after the rental has commenced, they first must obtain authorisation from Eurocampers. Subject to the change being approved, the one way rental fee of $150.00 may apply.
Licence and Age Restriction
Full resident country drivers Licence, held for a least one year, is to be presented at the time of rental. If the Licence is not in English format, an international driver’s Licence is also required.
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for the drivers over the age of 75.
Drivers aged between 21 years and 25 years have a minimum excess of $3000.00 regardless of the insurance package chosen.
Traffic infringements
The hirer is responsible for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on the return of the vehicle. The administration fee per fine will be $50.00.
Personal Insurance
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out personal travel insurance with their insurer.
Vehicle Insurance
Two options are available for the hirer:
1. Standard Insurance
2. All Inclusive Package Plus (with no excess if the hirer is aged 25 years and over)
Please note that the hirer is responsible for cost of repair/ replacement of windscreens & tyres (unless the all inclusive package plus is chosen)
Option 1) Standard Insurance is included in the daily rate. The hirer is responsible for a Bond of $3000.00 for 2-3 berths or $4000.00 for the 4 berths. The Bond(“excess”) of the cost of damage to our vehicle or third party property, including single vehicle accident, overhead or underbody damage, towing and recovery costs, theft, break in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). Hirer is responsible for replacing windscreen and tyres.
The bond is fully refundable on return of the vehicle to agreed location at agreed time, in a clean condition, with empty waste and toilet tanks, full fuel tanks (both diesel and LPG gas) and no items have been lost or damaged.
Option 2). All Inclusive Package Plus
In addition to the benefits of the standard insurance package, if the hirer wishes to reduce the Bond (excess) to $350.00 including the replacement or repair of damaged windscreens and tyres. The daily rate is $30.00 incl GST extra per day for 2-3 berths, and $40.00 per day 4 berths.
A security bond of $350.00 is payable at time of pick up to ensure that the vehicle is returned to agreed location at agreed time, in a clean undamaged condition , with empty waste and toilet tanks, full fuel tanks (both diesel and LPG gas) and no items have been lost or damaged.
The total insurance charge is limited to a maximum of 50 days.
The Excess applies in respect of each claim, not rental.
The Excess is applicable regardless of who is at fault and must be paid at the time the accident is reported. The excess will be refunded if Eurocampers is successful in recovering the cost of the damages from the third party. Please note that Third Party Claims can take months to resolve.
BOND (EXCESS) PAYMENT OPTIONS
Option 1) The Bond of $3000.00 or $4000.00 is an imprint only taken at the commencement of your hire.
Option 2) All Inclusive Package Plus - $350.00 security Bond is an imprint only taken at the commencement of your hire.
Eurocampers Ltd does not accept liability for exchange rate variances in the amount refunded compared to the amount initially charged.
NOTE:
Please see the exclusions section below, whereby the Excess Cover will be made void.
Exclusions:
The hirer is liable for any damage to the Eurocampers vehicle or third party property if:
1.The terms of the rental contract are breached
2.Damage to the vehicle is caused by careless, willful or reckless driving
3.Driving under the influence of alcohol or drugs
4.Driving on restricted roads or where the vehicle is taken off road causing damage to the vehicle and it’s equipment or 3rd party property.
5. Water submersion or salt water damage caused through drivers/ hirers fault
In addition the hirer is liable for:
The cost associated with the incorrect use of fuel. (i.e.: refuelling with petrol for a diesel engine)
The cost to retrieve or recover a vehicle that is bogged regardless of the excess insurance package taken
The cost for replacing lost keys or retrieval of keys which have become locked in the vehicle
Personal belongings: Eurocampers recommends the hirer does not leave valuables in the vehicle and that they take out personal insurance.
Important:
In the event of an accident, the hirer must complete the Motor Vehicle Accident Form (in the vehicle glove box), including full details of Third Party and Witness details if present.
Vehicle Maintenance, Security & Safety
The hirer must
1. Maintain the vehicle engine oil and coolant to the manufacturer’s specifications.
2. Keep the vehicle locked and the keys under the hirers’ personal control at all times.
3. Comply with any applicable seat belt laws.
Road Restrictions
Eurocampers vehicles can only be driven on sealed/bitumen roads or well maintained roads. No vehicles should be driven Skippers Road (Queenstown), 90 Mile Beach (Northland), Ball Hutt Road (Mt Cook), North of Colville Township (Coromandel Peninsula), and all unsealed ski access roads. Eurocampers reserve the right to restrict the movements of vehicles in certain areas due to adverse road or weather conditions.
On Road Assistance
any problems associated with the vehicle, including equipment failure must be reported to Eurocampers as soon as possible and within 24 hours in order to give Eurocampers the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Eurocampers does not accept liability for any claims submitted after this period.
Please contact us toll free on 0800 489 226.
Mechanical problems and breakdowns are covered by:
Volkswagen Assistance 0800 577 599, Ford Assistance 0800 775 889 or Fiat Primacare 0800 367 774, AA *222. (Please note the AA are charge an $85.00 call out fee for all non mechanical problems).
Repairs
Repairs up to $100.00 may be effected without authorization and will be reimbursed. Amounts over $100.00 require approval from Eurocampers. Receipts must be submitted for any repair or the claim will not be paid.
Change of Vehicle
Should the vehicle booked be unavailable Eurocampers reserves the right to substitute a comparable or superior vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Voluntary Downgrade
Should the hirer decide to take a smaller vehicle than reserved for them, they will not be entitled to any refund.
Immediate Return of Vehicle
Eurocampers shall have the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms and conditions of this agreement, or if the vehicle is damaged. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer within this agreement.
Animals
No animals permitted in the vehicles with the exception of guide dogs.
Smoking
Not permitted in the vehicle.
IMPORTANT
- Summary of Charges: Eurocampers reserves the right to charge you for any of the following
• Administration fee $50.00 for processing speeding or parking fines plus the cost of the fine (these may not be charged until up to 2 months after your hire, Eurocampers will post copies as proof)
• Soiling fee $150.00 for returning the vehicle without emptying the toilet , and waste tanks
• Cleaning fee$150.00 for returning the vehicle without removing the rubbish and tidying the interior
• Breakages fee breakages to any of the equipment inside and outside the vehicle
• Mobile phone 15 free minutes are permitted per hire, subsequent use will be charged to your card at the end of your hire
• Late returns your vehicle is due back at the depot at 4pm late returns are charged on a daily basis, a charge of $50.00 per hour applies (maximum charge of the daily rental rate). Failure to obtain authorisation for a rental extension will result in a daily fee of $150.00 in addition to the daily rate.
• Refuelling by Eurocampers will be charged at $1.50 per litre of fuel.
• Change of Drop-off Destination
If the hirer wishes to change the drop-off destination after the rental has commenced, they first must obtain authorisation from Eurocampers. Subject to the change being approved, the one way rental fee of $150.00 may apply
- Eurocampers reserves the right to refuse any rental at its discretion if the client:
1. Has been drinking or taking drugs.
2. Is jetlagged.
3. Lacks the competence to handle the type of vehicle being hired.
4. Is clearly intending to undertake a hazardous journey without appreciating the risks.
- 1. Eurocampers management, its employees and contractors reserve the right to refuse to hire to a person who is under the influence of drink or drugs, including prescriptive drugs that cause drowsiness. - Eurocampers will recommend alternative arrangements/ accommodation for the client. Eurocampers reserves the right to cancel the hire in accordance with the published terms & conditions.
- 2. Eurocampers management, its employees and contractors reserve the right to refuse to hire to a person who is jetlagged - Eurocampers will recommend alternative accommodation to the client for aiding recovery. Once the management is satisfied that the client has recovered, the hire will be allowed to commence.
- 3. Eurocampers management, its employees and contractors reserve the right to refuse to hire to a person who is deemed to be incompetent in handling the vehicle – Eurocampers will insist that the person is given a check ride to assess the client’s competence in handling the vehicle. Should the person be incapable of safely handling the vehicle, Eurocampers reserves the right not to hire the vehicle in accordance with the published terms & conditions. Eurocampers may recommend alternative arrangements for the client. For example downsizing the vehicle, change hire from van to car etc.
- 4. Eurocampers management, its employees and contractors reserve the right to refuse to hire to a person who clearly intends to undertake a hazardous journey without appreciating the risks. – Eurocampers operates it depots within the daylight hours of 8am to 4pm. The company does not hire to persons outside of these hours. If clients arrive earlier or later than this, Eurocampers may recommend alternative accommodation for the client to rest up. In inclement weather conditions or if the client is intent on driving a long way before resting or if the client wishes to drive a particularly difficult route Eurocampers will reserve the right to postpone the hire commencement.
Dispute/complaint resolution
In the unlikely event that any issues/complaints cannot be resolved directly with Eurocampers, the client is entitled to lodge a complaint directly via the Rental Vehicle Association to which Eurocampers are members.
Eurocampers endorses the RVA code of ethics.
http://www.rentalvehicle.co.nz/ethics.asp
Disclaimer
Illustrations and text in any of Eurocampers brochures, advertisements or website are a representation only of the vehicle depicted. Variations may occur due to substitutions, modifications and/ or upgrades to the vehicle designed.
Terms and Conditions may change